Shipments and returns
10. PAYMENT & SHIPPING EXPENSES
For shipments of products within Greece, KONSTANTINOU FURS accepts payments by Credit or Debit Card, e-Banking – Direct Bank Transfer and PayPal. Payments are made in Euros only.
If you choose to pay by debit or credit card, you agree that the order entails your obligation to pay. Accepted cards are Visa, MasterCard, American Express, Discover, JCB, Dinners Club International.
If you choose to pay with PayPal, you can send your payments on-line using a debit or credit card or a bank account. When you select PayPal as payment method, go to PayPal’s site, where you can send your payment. If you do not already have a PayPal account, you can create a new account. At PayPal, you can choose how you would like to run your payment (for example, using a debit or credit card) and then send the payment.
If you select e-Banking – Direct Bank Transfer, the user will automatically receive an email which will contain the bank account information of KONSTANTINOU FURS. The merchandise will be held in store until the payment of your order is confirmed. You will be prompted by the Provider to send a scanned copy of the Bank Transfer by fax or email within 48 hours of receiving the relevant email that asks for your payment.
It is an obligation of the user to send a copy of the Bank Transfer via fax or email within 48 hours in order to avoid the cancellation of the order. The merchandise will be forwarded once the payment reaches the account of KONSTANTINOU FURS. If the fax or the Bank Transfer email is not received within 48 hours of the request, the order will be canceled. The merchandise will be sent once KONSTANTINOU FURS has confirmed the payment and the products are available for shipment.
The payment will be made for your order, and if the request does not proceed, the payment will be returned (not included shipping costs will also be repaid by the time of cancellation). The amount charged refers only to the value of the product ordered, indicating any and all additional charges, such as shipping costs.
During the order process, you should complete the number and the expiration date of the debit or credit card. The charge of your debit or credit card will be made, once preliminary inspection and certification of data and its validity is successfully made.
You are solely responsible for the proper recording and true data of debit or credit card and you need to own such a card which will be used for the transaction.
Debit or credit cards are subject to validation checks and authorization by the issuer of the card. If the required authorization is not received by us, we are not responsible for any delay or non-delivery of the product ordered and will not be able to complete the sales contract with you.
The delivery of products is made by cooperating transport companies, to which KONSTANTINOU FURS promotes users’ personal information, such as name and shipping address, allowing thereby the delivery and execution of orders.
Whichever payment method you choose, there is possibility of choice between a retail receipt or an invoice. Invoices are issued to companies and professionals, therefore they are obliged to provide us with the following information: Company name, Tax Registration Number, Tax Office, Registered Office. Profession is required for freelancers.
Your payment, made in any of the above mentioned ways, is refundable, shall you decide to return the product in accordance with the terms hereof. Where a payment way via debit or credit card was applied, the whole amount will be immediately credited to your card. Where payment through PayPal was applied, the whole amount will be credited directly to your credit or debit card or bank account.
If the purchase was made with a debit or credit card, the delivery of goods will only be made to the holder, who should receive the order in person by showing the original identity card or passport and debit or credit card, in order to ensure the holder. The receipt of the order by a third party is prohibited, unless the buyer authorizes a third party to do so in writing. In that case (written authorization), the delegated party should show these documents to complete the delivery of the products ordered by debit or credit card.
11. PAYMENTS’ SECURITY
The Personal information (address, credit or debit card account number, etc.) is encoded in an attempt to prevent this information from being violated or read by unauthorized persons. Nevertheless, we do not guarantee that our efforts will be successful, since the sending of confidential information through e-mail services is not the most secure way, and involves risks of such information being read from third, unauthorized parties.
KONSTANTINOU FURS has no access to your bank data, and does not store information on your bank through your debit or credit card. Therefore please enter the details of your payment in any order you place with us.
KONSTANTINOU FURS will not be liable for any damages or losses (direct or indirect) that occur through a card being illegally used or being used in an unauthorized manner.
KONSTANTINOU FURS shall not be responsible for any damage that may occur to your computer equipment from viruses, worms, spyware programs, or similar during your connection to our website. Please make sure you have anti-virus program, firewalls and the rest of your computer protection programs are updated.
12. DELIVERY OF YOUR PURCHASES
Please ensure that the address you enter is correct.
We will immediately send you an e-mail with the Estimated Delivery Date.
Working days are Monday to Friday. Orders are shipped from Greece.
It is preferable to enter a receipt address, where someone will be present to receive your order during working hours, such as your workplace. If there is no person authorized to receive and sign at the place of receipt, a note will be left in your mailbox informing you of the incomplete delivery and the place where you will be able to receive the package. In cases where the package will be returned to KONSTANTINOU FURS because it was not received or shipped to an incorrect address, KONSTANTINOU FURS will refund the purchase price but not the shipping costs.
If the product is damaged during transport, please immediately inform KONSTANTINOU FURS and if possible send photos.
KONSTANTINOU FURS ships worldwide with EMS, DHL or SPM.
KONSTANTINOU FURS does not deliver to P.O. Boxes.
Shipments destined for countries inside the European Union may not contain an invoice or any other documentation declaring the value of the merchandise.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.
13. REFUNDS AND COMPENSATION POLICY
13.1. GENERAL TERMS
You can return the selected products within fourteen (14) calendar days of receipt, in case you change your mind, the product is not the right size, the choice does not meet your expectations or if the product is wrong (Except in the case of products referred in term 13.2 below). You must return the product to KONSTANTINOU FURS without undue delay and in any case within 14 (fourteen) calendar days from the date on which you informed KONSTANTINOU FURS about your intention to withdraw. If the product is returned due to withdrawal, you will be charged for the direct cost of return.
Regardless of any of the return reasons mentioned above, you are obliged to deliver the product in the exact same condition as received, intact, in excellent condition, sealed, complete and without any damage.
The packaging of the product returned should be the same that normally accompanied the product. We kindly ask for each product to be packed in separate packaging in order to protect our products throughout the transport and until delivered to us. All the documents accompanying the product (e.g. Identification Card, invoice, marketing material or any other promotional material, etc.) should be returned together with the returned products. The return of the money corresponding to the value of products returned, will be completed within 20 (twenty) calendar days from the day that we will take notice of your intention to withdraw and we have received the returned products. The return can be done by crediting your bank account. Therefore, you should provide your bank account number and further information required to KONSTANTINOU FURS promptly and in writing. You will be charged with the delivery costs of the returned product.
13.2. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
You cannot withdraw from the commercial sales contract in case of supply of products manufactured according to the specifications you set yourself or in the case of customized products.
13.3. DEFECTIVE PRODUCTS’ RETURN
All products sold through KONSTANTINOU FURS are covered by solid guarantee, provided by the suppliers of KONSTANTINOU FURS, that there are no real defects and lack of agreed properties.
In case of defective product, please return the product ordered to KONSTANTINOU FURS without undue delay after receipt and make sure to include the invoice. KONSTANTINOU FURS will attempt to replace and return the product to you. Given the short duration of this process, tender may not be possible. In this case you will be refunded in full. The refund will consist of the amount of money you have paid for the product value including product delivery costs, unless you choose a shipping method other than the standard shipping method offered by KONSTANTINOU FURS.